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What To Do If An Airline Loses Your Baggage


For a few years, folks felt comparatively safe about checking their baggage for a flight. However the chaos of air journey this summer time has thrown chilly water on that confidence.

The chances of airways shedding your baggage have reportedly “skyrocketed” this 12 months, with huge will increase within the numbers of “mishandled” ― i.e., misplaced, broken, delayed or pilfered ― baggage.

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“Throughout the pandemic, many airports and airways had been compelled to scale back their workforce in response to the restrictions the world was dealing with,” Alex Miller, founder and CEO of Upgraded Factors, instructed HuffPost. “Now, as these restrictions have been lifted, persons are returning to their travels once more, leaving airports and airways struggling to deal with the surge of passengers. This mix of an elevated demand, with a scarcity of workers, as recruitment hasn’t been in a position to counterbalance the rise, is leaving many vacationers to reach at their vacation spot with out their baggage.”

The result’s numerous airport images exhibiting mounds of misplaced baggage and loads of pissed off vacationers.

In fact, the apparent answer is to pack much less and keep away from checking a bag, however generally that’s simply not an possibility. So what must you do if you end up on this scenario and find yourself separated out of your bag? Beneath, consultants share their recommendation.

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File a lacking bag report.

“The very first thing you need to do for those who discover that your baggage didn’t arrive at your vacation spot is to report it instantly,” Miller suggested. “The airline that you just flew on is accountable for guaranteeing your baggage is delivered to your vacation spot.”

Go to the airline’s baggage desk and have the customer support consultant see if they’ll find your baggage. It’s doable it was delayed however will arrive on a later flight. Or maybe it arrived early and was positioned in a separate space.

You may additionally be capable to decide your bag’s location on the airline’s cell app. If the bag remains to be lacking, nonetheless, it’s time to file a declare.

“When you’ve knowledgeable airline workers about your lacking baggage, it’s important that you just file a lacking baggage report,” Miller added. “You need to present an in depth description of your baggage, together with measurement, coloration and materials of the bag. The report also needs to embody your present tackle and call data so the airline can contact you. You also needs to hold a observe of any reference or monitoring quantity that you just obtain from the misplaced baggage desk.”

Discover out what compensation you’re owed.

“Instantly submitting a lacking bag report with the airline will each immediate them to start looking for your bag and begin the clock for once you’ll be capable to declare compensation,” famous Scott Keyes, creator of “Take Extra Holidays” and founding father of Scott’s Low-cost Flights. “If it’s been lacking for between 5 to 14 days, at that time you’re entitled to reimbursement of the lacking bag and its contents, as much as $3,800 for home flights and $1,780 for worldwide flights.”

Along with speaking to the airline, he advisable checking to see in case your bank card gives any compensation for delayed or misplaced baggage as effectively.

“Many robotically embody this, so long as you used it to pay for the flight,” Keyes famous.

In case you have journey insurance coverage, learn by means of all of the phrases relating to baggage.

“Journey insurance coverage insurance policies typically embody protection for any misplaced or lacking baggage,” Miller stated. “After you could have filed a declare with the airline, all the time double examine for any extra claims that may be made in your insurance coverage.”

Summer 2022 has been chaos when it comes to air travel and checked bags.

PAUL ELLIS through Getty Photographs

Summer time 2022 has been chaos in terms of air journey and checked baggage.

Preserve all receipts.

Misplaced baggage not solely disrupts trip plans by stranding folks with out the belongings they packed, nevertheless it additionally forces vacationers to spend cash on new issues in order that they don’t need to repeatedly rewear their flight outfit or forego toothbrushing for days on finish.

The excellent news is you could be entitled to reimbursement ― as long as your purchases are “affordable.”

“Preserve receipts for any day by day purchases you needed to make because of the lacking bag,” Keyes suggested. “This may increasingly embody garments, toiletries or different day by day objects.”

File a grievance if obligatory.

“If the airline is dragging its toes on offering compensation for a lacking bag, don’t be afraid to file a grievance with the federal Division of Transportation,” Keyes stated.

The company’s “Air Journey Service Criticism or Remark Kind” permits vacationers to flag dangerous airline service because it pertains to baggage, in addition to different points, like refund practices, discrimination, overbooking, household seating and extra.

You may additionally strive getting the airline’s consideration by means of social media. Generally tweeting on the firm or sending a direct message yields actual outcomes.

Keep optimistic

As irritating as it’s to be separated out of your baggage, there are mechanisms in place to get it again to you.

When staffing shortages at London’s Heathrow Airport led to mass cancellations and a sea of stranded baggage, Delta Air Strains flew a airplane from London to Detroit full of 1,000 items of baggage and 0 passengers.

Journey consultants are additionally eager for the way forward for flying with checked baggage.

“This downside will possible persist all through the summer time after which enhance round Labor Day,” Keyes stated. “That’s as a result of journey demand is at its peak by means of mid-August and solely begins to taper off as soon as college begins once more in elements of the nation. It’s unlikely we’ll be seeing almost as many misplaced baggage come autumn.”

Attempt to decrease the danger

“There are a number of proactive steps you may take to keep away from misplaced baggage within the first place ― setting apart the obvious recommendation of avoiding checking a bag for those who can,” Keyes stated.

Think about the recommendation under to reduce your danger of winding up on trip or again residence from a visit with out your issues:

Prioritize nonstop flights.

“If you happen to haven’t booked a flight but, prioritize nonstop flights or no less than flights that don’t have tight connections,” Keyes stated. “That switch between airplanes is the place within the system the place baggage are almost definitely to get misplaced.”

Keep away from flying with a number of airways if doable as effectively. Generally it’s cheaper to map out a number of stops and transfers, however weigh the prices in comparison with the danger of shedding your baggage.

Get to the airport additional early.

“On the airport, attempt to arrive early ― 90 minutes or extra earlier than your flight time, extra for worldwide flights ― to make sure your bag has loads of time to make it onboard,” Keyes stated.

Even for those who aren’t checking a bag, attending to the airport early is necessary nowadays, as there have been numerous experiences of safety strains that stretch out the door. Having that additional buffer of time will lower down on stress as you wait in lengthy, gradual strains.

“In case you have a GPS tracker, like Apple’s AirTags, throw one in so you may hold simple tabs on the place your bag is, particularly if it will get misplaced,” Keyes suggested.

Certainly, Airtags have turn out to be certainly one of this summer time’s hottest journey equipment. However you should definitely use this product just for its supposed objective ― monitoring objects, not folks.

Take a photograph of your bag.

“Earlier than handing over your bag, open it up and take a fast image along with your digital camera cellphone,” Keyes stated. “That method, if the bag does find yourself getting misplaced, you’ll have photographic proof of any necessary contents that you just’ll need to later declare compensation for.”

Take a photograph of the surface of the bag as effectively. Make certain the tag the airline prints has the right airport code, identify and frequent flyer quantity, and take an image of that. And don’t neglect to carry on to any receipts.

Pack any valuables in your carry-on.

“Valuables and requirements needs to be packed in your carry-on,” Miller stated. “Objects equivalent to bodily money, treatment, electronics, jewellery and something necessary to try to be carried with you always. Most airways don’t take duty for such objects and won’t subject reimbursements for them, so simply keep away from packing them into your checked baggage completely to be on the protected aspect.”

Make certain to pack toiletries and no less than one outfit and pair of underwear in your carry-on as effectively. It’s higher to be ready than find yourself sporting the identical garments once more in case your suitcase will get misplaced.


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