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Inside connectair By Air Transat


In 2021, Air Transat went all-in with the Dohop-powered answer for simpler digital interlining. The Dohop know-how is the facility behind different world-leading interlining initiatives, together with Worldwide by easyJet and Jetstar Join. Air Transat launched ‘connectair by Air Transat’ in November final yr, partnering initially with British airline easyJet and Columbian airline Avianca.

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Since its launch, Air Transat has added a wealth of different companions, together with Azores Airways, Aegean, Air North, Loganair, Pascan, SKY specific, and Vueling. The partnerships imply Air Transat passengers can join seamlessly onto these different carriers with a single reserving, increasing Air Transat’s personal community by greater than 240 extra locations.


By way of connectair, Air Transat passengers can join on to different low-cost carriers, resembling easyJet. Picture: Airbus

Easy Flying caught up with Michèle Barre, Vice President, Community, Income Administration and Pricing at Air Transat, to seek out out extra about connectair by Air Transat and why the airline has launched into this enterprise.

Give attention to partnerships

Air Transat has been closely centered on leveraging partnerships to supply extra locations to its clients and to strengthen its community. The airline codeshares with WestJet, and has a partnership with French practice firm SNCF for its Practice+Air service. However connectair is one thing new and thrilling, and it’s a world away from conventional partnerships and codeshares, as Michèle Barre defined:

“Because of the know-how powered by Dohop, it is vitally straightforward for us so as to add new companions to this platform because the API does the work of connecting each airways’ providing. It solely takes just a few weeks to activate a companion, whereas it may possibly take months for different sorts of airline partnerships to materialize. For our firm and particularly on this restoration interval, it means much less growth on the IT aspect, most price effectivity, and in the end, additional income for our airline.”

The platform even has a
bespoke web site
to make it simpler to ebook connecting flights. Picture: Air Transat

Dohop’s platform is what is called ‘digital interlining.’ It bypasses the normal International Distribution System (GDS) and permits bookings to be made through an API. The good thing about this can be a lead time of simply days so as to add a brand new airline companion, reasonably than the weeks or months which might be typical with a GDS codeshare or interline. Barre believes it has wide-ranging advantages for the trade as an entire, commenting,

“Such a partnership can be really useful for the airline trade given our IT techniques are historically ultra-complex. With digital interlining, the API handles all communications and simplifies the method, permitting us to type partnerships simply and rapidly. One other additional benefit is our capacity to fill our plane on a selected route with a variety of itineraries, and never solely depend on point-to-point demand.”

Air Transat Airbus A321LR

How profitable is connectair by Air Transat?

The connectair platform is lower than a yr previous, and has already been well-liked with a lot of Air Transat’s visitors. Barre famous that greater than 2,800 passengers have already used the digital interlining platform for his or her travels, and that London Gatwick is the vacation spot that carries essentially the most Dohop passengers at current.

By way of who they’re connecting to, easyJet is the highest companion, because of its intensive European community. Vueling, SKY Specific, and Avianca have been well-liked too, however Europe is essentially the most well-used area for interlining vacationers. Remaining locations for these passengers are most often Italy, Switzerland and Germany. Barre commented,

“connectair by Air Transat at present permits us to increase our variety of origin-destinations to over 1,000 throughout Canada, Europe, Central and South America, North Africa and the Center East, the latter two being new markets which Air Transat doesn’t but cowl by itself. We’re additionally in talks with extra companions so as to add to our platform as a way to provide much more locations to our clients.”

Connecting to locations not at present served by Air Transat is easy with the digital interlining platform. Picture: SKY Specific

So would Transat search to function a direct route that isn’t at present in its community, if the digital interlining confirmed robust demand for that route? Barre says this isn’t on the radar at current, and the airline is extra centered on offering clients with entry to locations it doesn’t serve itself. That’s to not say that the intelligence provided by connectiar isn’t helpful, however at current is being utilized extra to construct extra partnerships for the long run.

How does it work in actuality?

Similar to Worldwide by easyJet or any of the opposite digital interlining platforms on the market, connectiar by Air Transat permits passengers to ebook one single itinerary that crosses a number of airways. Which means in the event that they need to fly an uncommon route – assume Quebec Metropolis to Marrakesh, for instance – they’ll accomplish that with one single reserving.

It’s not fairly as handy as a codeshare. Every flight should be checked into individually, and baggage should be retrieved and re-checked on the switch airport. Nevertheless, it does imply passengers can profit from connecting low-cost airline to low-cost airline, one thing that isn’t extensively out there through alliances and conventional codeshares.

The reserving course of permits passengers to see what’s included with every airline, every service’s baggage insurance policies and even to pick a seat for his or her flight.

The fantastic thing about the connection is that it’s assured by Dohop. If a flight is delayed or canceled, Dohop will discover the passenger another flight on the identical day. If the subsequent flight isn’t departing till the next day, Dohop will accommodate the passenger in a resort and supply funding for meals. Barre summed up the advantages of this system saying,

“Air Transat is all about giving individuals entry to journey and ensuring their journey is as pleasing as doable all through their journey. This contains providing a plethora of locations for them to select from and can be the place Dohop’s know-how comes into play. With connectair by Air Transat, we’re in a position to provide a further 240 locations to our clients by merely connecting our community to our companions by our platform.”

Air Transat’s interlining service is a key focus for the airline going ahead, and we’ll probably see many extra companions added within the coming months and years. And it’s not simply airline companions which might be being sought by the Canadian airline – Intermodality, permitting connections to trains, busses, ferries and extra, can be excessive on the agenda, and one thing that’s totally doable to perform by a platform like connectair.

Have you ever used connectair by Air Transat or another digital interlining platform but? Tell us about your experiences within the feedback.


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