A group of passengers hired a minivan together after Frontier Airlines canceled their flight.
The airline said there wasn’t another flight, so they drove 10 hours overnight and split the cost.
The passengers drove from Florida to Tennessee and documented their journey in TikTok videos.
Frontier Airlines passengers decided to hire a minivan and travel together overnight after their flight was canceled.
Alanah Story, her mother, and her godmother decided to rent a minivan with several other passengers to complete the 650-mile journey from Orlando, Florida, to Knoxville, Tennessee, after their flight was canceled on December 4.
They were told by Frontier it didn’t have another direct flight to Knoxville, Tennessee, for three days, so Story and her family decided to rent a van and drive for about 10 hours – taking some other passengers along with them for the ride.
“They were like, ‘well, we can get you out on the next flight, which is Tuesday night,'” one of the passengers, Michelle Miller, told Today Digital. She added: “That’s like 48 hours later! We can’t wait two days to go back, people have things to do!”
The group of travelers documented their trip in a TikTok video, which has since had some 775,000 likes.
One of the passengers said in the TikTok video that they were a keynote speaker at an event on Tuesday and chose to ride in the van so they to make the event. A family who took the minivan said they were planning to visit a university in Tennessee.
Another passenger gave a “shout-out” to Hertz for helping them hire the vehicle.
The group said in a follow-up TikTok video that they arrived in Knoxville, Tennessee at 8:30 a.m. the next day and that Frontier Airlines offered them a $50 voucher to compensate them for the inconvenience.
Story, the original van renter, said in a later TikTok video: “Frontier just emailed me and the way that they tried to correct this is by offering me a $50 voucher. That doesn’t even cover our individual portions for the van we had to rent.”
She added: “Obviously you can only use that $50 to put towards another flight but who wants to take that risk again? But I probably will book with them again because their flights are cheap.”
Story and Frontier Airlines did not immediately respond to requests for comment from Insider.
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