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WASHINGTON (Reuters) – Delta Air Traces Chief Govt Ed Bastian says the airline has issued $6 billion in refunds since 2020 for canceled or considerably modified flights and detailed steps it has taken to enhance customer support.
“Because the starting of 2020 we’ve refunded over 11 million tickets totaling $6 billion, of which 20% has taken place in 2022,” Bastian wrote Transportation Secretary Pete Buttigieg in a letter made public Wednesday.
He additionally disclosed Delta mechanically deposited an additional 10,000 miles within the frequent flyer accounts of vacationers who skilled journey interruptions between Might 1 and July 7.
(Reporting by David Shepardson; Modifying by Chizu Nomiyama)
Copyright 2022 Thomson Reuters.
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